Privacy Policy

Croydon International Film Festival Ltd

Effective Date: 9 July 2026

1. Introduction

Croydon International Film Festival Ltd ("CIFF", "we", "our" or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you:

Visit our website
Submit a film
Purchase tickets
Register for events
Subscribe to our mailing list
Volunteer with us
Enquire about sponsorship or partnerships
Contact us through our website or social media

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy legislation.

2. Who We Are

Croydon International Film Festival Ltd is the data controller responsible for your personal information.

Website
www.croydoninternationalfilmfestival.com

Email
enquiries@croydoninternationalfilmfestival.com

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

3. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

Name
Email address
Telephone number
Postal address
Company or organisation
Job title
Social media accounts
Communication preferences

Film Submission Information

If you submit a film, we may collect:

Film title
Synopsis
Director biography
Cast and crew details
Production company
Publicity materials
Trailer
Stills
Running time
Premiere status
Awards history

Ticket Purchases

Where applicable we may collect:

Ticket bookings
Event attendance
Payment confirmation

Please note that payment card information is processed securely by our payment providers and is not stored by CIFF.

Website Usage Information

When you visit our website we may automatically collect:

IP address
Browser type
Device information
Pages visited
Referral source
Approximate location
Time spent on pages

This information helps us improve the performance and security of our website.

4. How We Use Your Information

We use your personal information to:

Process film submissions
Manage festival programming
Administer awards
Sell tickets
Respond to enquiries
Process sponsorship requests
Manage volunteers
Deliver newsletters where you have subscribed
Improve our services
Comply with legal obligations
Protect against fraud or misuse

5. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests

6. Marketing

Where you have chosen to receive marketing communications, we may send updates regarding:

Festival announcements
Film submissions
Events
Workshops
Networking opportunities
Industry news
Special offers
Sponsorship opportunities

You may unsubscribe at any time using the link included in our emails.

7. Cookies

Our website uses cookies to:

Improve functionality
Measure website performance
Remember preferences
Improve security
Analyse visitor behaviour

You can manage or disable cookies through your browser settings.

We do not sell your personal information.

We may share information with trusted third parties where necessary, including:

FilmFreeway
Ticketing providers
Payment processors
Website hosting providers
Email marketing platforms
Professional advisers
Legal or regulatory authorities where required by law

All third parties are expected to protect your personal information appropriately.

8. Sharing Your Information

9. International Transfers

Some service providers may process information outside the United Kingdom.

Where this occurs, appropriate safeguards will be in place to protect your information in accordance with UK GDPR.

10. Data Security

We use appropriate technical and organisational measures to protect personal information against:

Loss
Unauthorised access
Disclosure
Alteration
Misuse

Although we take reasonable steps to protect your information, no online system can guarantee complete security.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

Deliver festival services
Meet legal obligations
Resolve disputes
Maintain historical festival records where appropriate

When information is no longer required, it will be securely deleted or anonymised.

12. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Withdraw consent
Request data portability

Requests should be submitted to:

info@croydoninternationalfilmfestival.com

13. Children's Information

Where student filmmakers or attendees under the age of 18 participate in festival activities, personal information will be processed appropriately and, where necessary, with parental or educational institution involvement.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices and recommend reading their own privacy policies.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.